FAQs about the 411
Click on the questions below to see their corresponding answers.
How do I place an order?
It's easy (and really quite fun)!
1. Browse our designs until you find something you like, and click on it.
2. On the design page, select the size you need and then click the "Add to Cart" button.
3. Want to buy additional items? Simply click the "Keep Shopping" link below your cart contents on the "Cart" page.
4. When you've got everything you want in your cart, you can complete the checkout process. On the "Shopping Cart/Checkout" page, click the "Proceed to Checkout" button. Fill in your personal information (billing & shipping addresses, payment method, etc). When you're done, click the "Place Order" button.
5. That's it. An order confirmation screen will appear, and you will receive an order confirmation via email.
Is ordering safe & secure?
Yes. Absolutely. Sure thing. Hophead Threads uses a completely secure shopping cart to process your order. We use industry standard SSL (Secure Socket Layer) protocol with a 256-bit encryption to ensure the highest level of protection. SSL technology takes your order and scrambles (encrypts) it to ensure that it cannot be read while being transferred. SSL uses a Digital Certificate to verify who we are and to encrypt and decipher your order so that only we can read it. We understand that you are concerned about the security of the information you transmit over the internet. We take all steps possible to ensure that your credit card and personal information is kept safe and secure.
All personal information submitted to one10threads.com is fully protected and will NOT be sold or given to a third party. The only personal information we save is your name, address, phone number, e-mail, and order history. We do so in order to fulfill your orders, answer any customer services questions, maintain records, and enhance your shopping experience.
Also, your internet browser helps you recognize when you visit a secure page on our site. A small lock icon appears in your internet browser. This means the information on the page is protected and safe.
How can I pay for my order?
Hophead Threads accepts all major credit cards (Visa, Mastercard, Discover, or American Express) as well as PayPal payments and Google Checkout. Our site utilizes an SSL secure connection during the transaction so that your information is kept secure and private.
Can I make changes to my order?
In most cases, we are able to make changes to your order. This can usually be done if you email us within 24 placing your order. Send an e-mail to firstname.lastname@example.org to request a change.
How much does shipping cost?
We use the US Postal Service with Delivery Confirmation for all standard shipping orders. We have found that for most customers this method is quicker and cheaper. On orders $0-79.99, we charge a Flat Shipping Rate of charges are as follows for all US bound packages., but remember, all US orders over $80 will receive FREE Standard Flat Rate Shipping is $6. We will do our best to ship your item within 2 business days after we receive your order. In most cases, we should be able to ship your order by the next business day. On average, you order should arrive within 5-7 business days.
Do you offer overnight/rush shipping?
Yes, if you need your order right now or sooner, Hophead Threads offers UPS 2nd Day Air & Next Day Air. You can receive a real time price quote by entering your zip code on the cart page. As you could probably guess, it's not cheap, but you do have that option. And don't forget, last minute shoppers can always give a Hophead Threads' gift certificate at anytime--print it out or send it via email. Please keep in mind that we make every shirt to order by hand, so it may take up to 2 days to process your order.
Do you ship internationally?
Yes. International Orders will be shipped via First Class International Mail. Shipping rates are as follows: Canada--One Shirt $7. Each Additional Shirt $2. Rest of the World--One Shirt $12. Each additional Shirt $2.
Will I be notified when my order ships?
You will receive a shipping confirmation email when your order is actually shipped.
Can I Track my Order?
Kind of. Sort of. First Class Mail and Priority Mail come with a Delivery Confirmation number that will be sent to you via email when we ship your order. A Delivery Confirmation number is similar to a tracking number, however information about the progress of your shipment is usually not updated until the day your shirt is delivered, and sometimes it says the package was delivered a day or two before it actually arrives in your mailbox.
If you choose UPS as your shipping method, then yes, you will be able to track your shipment via the UPS website.
What is Your Return Policy?
We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 30 days of placing your order. We don't accept returns or exchanges after the 30 day period.
Please fill out THIS RETURN FORM and sent the shirt back. We will take care of it from there.
Indicate what you're returning and why. Please let us know if you would like to return your item(s) for an exchange, refund, or credit. In order to process your return, please include your name, email address, and order number along with the items that you're returning.You'll be responsible for the shipping charges associated with sending the return back to us.
If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you a credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.
All returned items must be in the original condition you received them in. We do NOT accept washed items. If a washed item is returned, the return will be refused and sent back to you.
I Received the Wrong Shirt/Defective Shirt. What Do I Do?
If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at email@example.com with your order number and specifics on what we messed up, and we will take care of it for you.
Can I Return My "Custom-Made" Shirts?
The short answer is no. If we made the shirt as you ordered it and the shirt is not defective, we are sorry, but we can NOT accept a return of the following designs: Custom "Your Team" shirts. If, however, we messed up, then we'll fix it. Please contact us at Hophead Threads with your order number and specifics on what we messed up, and we will take care of it for you.
Tell me about your shirts.
All of our shirts are proudly made right here in the good ole US of A. We pay a little more for our items, but we sleep better at night (at least when our kids let us) by doing so. The shirts are soft, lightweight and comfortable to wear. Plus, they are quite hip especially after you add a Hophead Threads' design. Our shirts tend to run a bit small, so please be sure to consult the sizing chart to make sure you get the correct size.
Washing and Care Instructions.
To keep your shirt looking great for a long time and to minimize fading, wash the shirt inside out in cold water, and to tumble dry low. Please be aware that a small amount of shrinking (5%) may occur if you machine dry. Do not use bleach. If you feel the need to ever iron your shirt, do not iron directly over the transfer area.